Refund policy

We want you to be happy with what you buy from Her Choice — Skin Wonders. This policy explains when we accept a return, what condition the product needs to be in, who pays for return shipping, and how you are compensated. Please read it before placing your order.

1. You have 3 days to raise a return

You must contact us within 3 days of receiving your order to request a return. We measure this from the delivery date recorded by the courier. Requests made after 3 days cannot be accepted.

To start a request, message us with your order number, the reason for the return, and clear photos of the product and its packaging:

Facebook: fb.com/skinwonders

2. Contact us before sending anything back

Do not ship any item back to us before we have approved your request. Parcels sent to us without prior approval will be refused, and any cost of returning them to you is yours to bear.

Once we approve your return, we will give you a return reference and our warehouse address. You must ship the item within 2 days of that approval. Returns shipped after that period will not be accepted.

Our returns address is given at the point of approval:

3. The product must be unused and in sellable condition

To be accepted, a returned product must be:

Unused and unopened. Seals, shrink wrap and safety seals must be intact.
Undamaged. No dents, leaks, tears, scratches or water damage.
Complete. Original box, inserts, labels and any free gifts included.
Resellable. In a condition where we could sell it to another customer exactly as received.

Used products cannot be returned or refunded. Once a product has been opened, applied, swatched or partially consumed, we are unable to accept it back. This is a hygiene and safety rule and it applies to every product we sell, without exception.

4. You pay for return shipping

For change-of-mind returns, ordering the wrong variant, or any reason other than an error on our side, you are responsible for the cost of shipping the item back to our warehouse.

Please pack the item securely. If a product arrives back to us damaged because it was poorly packed, the return is void and no credit or replacement will be issued. We recommend using a courier with tracking, and keeping your tracking number until the return is settled.

5. If we made the mistake

If we sent you the wrong product, or the product arrived damaged or defective, we will put it right. To make a claim under this section you must:

Contact us within 3 days of delivery, as above.
Provide an unboxing video. Start recording before you open the sealed parcel and keep recording continuously until the product is fully unwrapped. This is required — we cannot process a wrong-item or damage claim without it.
Provide clear photographs of the product, any damage, and the outer packaging including the shipping label.

We will investigate your claim. If we confirm the error was ours or the damage occurred in transit to you, we will replace the item with the correct product at no additional cost to you, and we will cover the cost of returning the incorrect item.

If our investigation does not support the claim, the standard terms in sections 3, 4 and 6 apply.

6. Every return goes through a quality check

When your return reaches our warehouse, our team inspects it. We check that the product is unused, unopened, undamaged, complete and in sellable condition, and that it matches the item on your order.

Quality checking takes up to 3-5 business days from the date we receive the parcel. We will tell you the outcome either way.

If the product fails the quality check — for example because it has been used, opened, damaged, or is missing parts — the return is void. No credit or replacement will be issued. We will hold the item for 14 days so you can arrange collection or pay for it to be shipped back to you. After 14 days we may dispose of it.

7. What you receive

If your return passes the quality check, you may choose either:

Store credit for the full value of the returned product, valid for 2 months from the date it is issued; or
A replacement product of equal value from our current range.

Original delivery charges are not credited, and return shipping costs are not reimbursed except where section 5 applies. We do not issue cash refunds on standard returns.

8. How long it takes

Once your return has passed the quality check, your store credit or replacement will be issued within 15 business days. Replacements are dispatched within the same period and standard delivery times then apply.

9. What we cannot accept

Products that have been used, opened, applied or partially consumed.
Requests made more than 3 days after delivery.
Items shipped back without prior approval from us.
Items damaged on their way back to us through inadequate packing.
Free gifts, samples and promotional items.
Products bought from resellers, distributors or any seller other than this website. Please contact the seller you bought from.

10. Cancelling an order

If your order has not yet been dispatched, contact us and we will cancel it in full at no cost. Once an order has been handed to the courier it cannot be cancelled, and the terms of this policy apply.

If you refuse a Cash on Delivery parcel at the door without first contacting us, we reserve the right to decline future Cash on Delivery orders from that address.

11. The SET C 1-Month Pampaputi Challenge is separate

The SET C 1-Month Pampaputi Challenge is a promotional guarantee with its own separate terms and conditions. Because that promotion requires you to use the products daily for 30 days, the “unused product” requirement in section 3 of this policy does not apply to it, and neither do sections 4, 6 and 7.

The SET C 1-Month Pampaputi Challenge is a promotional guarantee offered by Her Choice — Skin Wonders. If you complete the Challenge exactly as described below and your skin is not visibly lighter, we will pay you back 5 times what you paid for your SET C order.

These terms are strict because the guarantee is large. Please read all of them before you start, and make sure you can meet every requirement for the full 30 days. By starting the Challenge you accept these terms in full.

11.1 Who can enter

You must have bought SET C Fast Whitening Trio directly from this website.
One claim per person and per household.
You must be 18 or older.
You must start the Challenge within 7 days of receiving your order.

11.2 How to complete the Challenge

You must use all three SET C products — Premium Kojic Papaya Soap, Sunflower Beauty Oil, and Instant Whitening Lotion with SPF50++++ — following the routine on the product page, both morning and night, every single day, for 30 consecutive days.

Missing a single application voids your claim. That means one missed morning or one missed evening ends the Challenge. There are no rest days and no catching up.

11.3 Documentation you must keep

You must document your skin every day of the 30 days. Without complete documentation we cannot verify a claim, and it will be declined.

A photo or short video every single day, for all 30 days. No gaps.
Photographs must be taken in the same spot, under the same lighting conditions, from the same angle and distance each time. Natural daylight by the same window is ideal.
Do not use filters, beauty modes, retouching, or any editing. Turn off automatic skin smoothing on your phone camera.
Each file must keep its original date stamp. Do not screenshot, re-save or re-upload your photos, as this removes the date information we rely on.
Keep a photo of the three SET C products alongside your first and last entries.

If your documentation is incomplete, undated, edited, or inconsistent enough that we cannot make a fair comparison, we will be unable to verify the claim.

11.4 What voids your claim

Your claim will be void if, at any point during the 30 days, any of the following applies:

You miss one or more applications, morning or evening.
You miss one or more days of documentation.
You expose your skin to significant sun. This includes outdoor field work, farming, construction, driving or riding for extended periods without cover, swimming, going to the beach or pool, sunbathing, or any activity involving prolonged direct sunlight.
You use any tanning service or product, including tanning beds, tanning booths, spray tans, tanning oils, tanning lotions or any UV tanning treatment.
You use any other whitening, bleaching, lightening or peeling product, treatment, supplement or procedure — whether ours or another brand's — alongside SET C.
You undergo any professional skin treatment such as peeling, laser, IPL, microdermabrasion, or a glutathione drip.
You do not use the products as directed on the product page.
Your photographs are edited, filtered, undated, or taken in materially different lighting or positions.

The Challenge measures what SET C does on its own, under normal daily conditions. Anything that adds to the result or works against it makes a fair assessment impossible, which is why these conditions exist.

11.5 How to claim

If you have completed all 30 days exactly as set out above and your skin is not visibly lighter, you may submit a claim.

Submit within 7 days of completing Day 30. Claims received after that window cannot be accepted, for any reason.
Send your complete 30-day documentation as original unedited files, together with your order number and full name.
Send it through https://fb.com/skinwonders

11.6 How we verify

Our team reviews every claim against these terms. We check that the documentation covers all 30 days, that the files are original and unedited, that the conditions in section 4 were met, and that the before and after images are comparable.

We will tell you the outcome within 5 business days of receiving a complete claim. We may ask you for additional information, and we may ask you to complete a short written declaration confirming you met the conditions.

Where a claim cannot be verified from the documentation provided, it will be declined. Our assessment is final.

11.7 What you receive if your claim succeeds

If your claim is verified, we will pay you 5 times the amount you paid for your SET C order, excluding delivery charges.

Payment is made by Store Credit and will be issued within 15 business days of your claim being approved.

You do not need to return the products. Because the Challenge requires you to use them, the “unused product” rule in our Return & Refund Policy does not apply to Challenge claims.

11.8 General

This guarantee is offered by Her Choice — Skin Wonders and applies only to SET C Fast Whitening Trio bought directly from this website.
Results vary from person to person. Skin tone, age, health, medication, hormones and environment all affect outcomes, which is why this guarantee exists.
We may change or withdraw this promotion at any time. Any change applies only to Challenges started after the change is published. If you have already started, the terms you started under continue to apply to you.
These terms are governed by the laws of the Republic of the Philippines.
Nothing in these terms limits any right you have under the Consumer Act of the Philippines (Republic Act No. 7394) or any other applicable law.